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Posts tagged ‘expectations’


Clients Say The Darnedest Things

It’s time for another visit to the fine folks at Clients From Hell to flex our negotiation muscles!

Let’s see what whack-a-doodle things clients are saying and how to respond to them without the use of weapons or swears.

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Power Couples

I’m always excited when I hear that artists I admire are collaborating on a new project. Collaboration — in art or other ventures — lends you a perspective you can’t have on your own, and because of that it can produce some exceptionally cool results.

But just because a collaboration can produce wonderful things, it doesn’t mean the road to creation is smooth and pothole free. While I can’t help with the creative dips and bumps, I can tell you how to avoid some common collaboration conflicts and deal with the ones you can’t avoid.

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Unforeseen Events

You can plan a negotiation to the T, being careful to consider your interests and options, investing time to understand the other party and their needs, even making sure you have a few back up plans ready to go should things not work out.

You can do all of these things, and more, only to have the entire negotiation go cattywampus because of a last minute phone call or a decision by the client to “explore a different direction.”

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What Do You Say When Clients Are Awful?

Negotiation theory is all good when you’re sitting in front of your computer screen, warm and cozy with a cup of tea and a snoring bulldog on your lap.  Anything sounds possible under those circumstances! I’ll stand up for myself!  It’ll be awesome!

But what do you say in the thick of things? How do you respond to ridiculous requests and offensive statements?

This week I take some recent submissions to Clients from Hell and tell you what to say when clients are awful.

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by hellojenuine. via

Good Advice #5: Jerked Around

This week’s Good Advice question comes from that murky period of time before you start hashing out details of a job — the “Are you available?” time period. Your availability, or lack thereof, is just as valuable as the cash you can make from the job, but is often a lot harder to negotiate.

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